Troubleshooting Easy Upsell on BigCommerce.

For support, simply chat us (Bottom Right) or email us directly here: Support@EasyUpsell.com

This page documents issues seen by Easy Upsell users on BigCommerce and offers suggestions for resolving them.


We’re committed to making Easy Upsell a profitable add-on for your store, so please don’t hesitate to reach out if you need further assistance! We’re standing by to assist.

The Pop-Up is Not Appearing on My Website.

If the pop-up is not appearing on your website, it’s most likely that you are using an older version of BigCommerce or that your website contains customization that is preventing the pop-up from initiating. Send us an email here and we will review your website and provide easy instructions for manually installing the pop-up.

I have the settings set to trigger the pop-up “When adding to cart”, but it’s not working.

Users are Seeing the Pop-Up Multiple Times in a Session

How to create a discount ONLY for upsells — NOT accessible without the upsell.

If you don't see your issue published here, simply contact us and we'd be more than happy to assist in remedying!

For support, simply chat us (Bottom Right) or email us directly here: Support@EasyUpsell.com